What does it feels like when you absolutely love what you do?
If you want to know, listen to David Mathews as he chats with Raju and Triccia about his more than three decades in high-end hospitality! He says about his early life that he was lazy and almost accidentally found his way to be trained at India’s most prestigious hotel training center, The Oberoi Center for Learning and Development (OCLD).
Triccia and Raju got to see the magic of true servant leadership when they were in a lockdown in March 2020 in Mumbai, India at the hotel that David manages. We wanted to speak with David to get a behind-the-scene glimpse at several aspects of LEADERSHIP, which pervades the entire Oberoi Group, which has more than 30 luxury hotels under its name and 10 other hotels under the name Trident.
Worth listening to some incredible perspectives around:
- what it means to be of service, particularly when corporate cultures are tested in a global pandemic
- how the leader, the manager and the human — the person at the helm — is impacted
- how employees are affected and treated by a company in a hard-hit industry
- dealing with inner and outer conflicts in a business that is so customer-focused, and when business is challenged
- what it means to be bold
- where to seek inspiration
It was easeful and deep to talk to and introverted David about real-life issues in an extrovert-centric business!
David Mathews’s bio
David is a hospitality veteran with over 3 decades of experience, having worked with leading organizations in the industry, in India and other countries.
A graduate and Gold Medallist from the Oberoi Centre of Learning & Development (OCLD), he has a Masters in International Hotel Management from the University of Buckingham in the UK.
He has been a General Manager with Oberoi Hotels and Resorts since 2004. He currently manages Trident, Bandra Kurla Complex in Mumbai, the second largest hotel in the Oberoi Group.
He has run award-winning properties of the chain such as The Oberoi Gurgaon, Trident Gurgaon, and Wildflower Hall in the Himalayas.
Besides being an operations specialist, he is a published author and an award-winning researcher.
His interests include food and beverage management, revenue management, human resource management and talent development.
Look for David Mathews at The Trident BKC (Bandra Kurla Complex), Mumbai, India, should your travels bring you there.
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